Refund policy
Effective Date: 04/13/2026
At 1804 Threads, we take pride in delivering quality streetwear that represents culture and identity. If something isn’t right with your order, we’re here to help.
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🔁 RETURNS
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Tags must still be attached
- Item must be in original packaging
Non-returnable items:
- Final sale items
- Gift cards
- Worn, washed, or damaged items
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💸 REFUNDS
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, your refund will be processed to your original payment method within 5–10 business days
Shipping costs are non-refundable.
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🔄 EXCHANGES
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, contact us at support@1804threads.com with your order number and photos of the item.
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📦 RETURN SHIPPING
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- 1804 Threads is not responsible for lost return packages
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⚠️ DAMAGED OR WRONG ITEMS
If you received a damaged or incorrect item, contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will resolve the issue as quickly as possible at no additional cost to you.
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⏳ LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
1. Check your bank account again
2. Contact your credit card company (processing time may vary)
3. Contact your bank
If you’ve done all of this and still have not received your refund, contact us at support@1804threads.com
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🚫 ORDER CANCELLATIONS
Orders can only be canceled within 12 hours of purchase.
After this window, your order may already be processed and shipped.
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💯 OUR PROMISE
At 1804 Threads, every piece tells a story. We stand behind our quality and will always work to make things right while protecting the integrity of our brand.
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For support, contact:
📧 support@1804threads.com
Thank you for shopping with 1804 Threads — wear your culture with pride.
