Shipping policy
Thank you for shopping with 1804Threads! We’re excited to get your order to you quickly and efficiently. Please take a moment to read through our shipping policy for more details.
Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive an order confirmation email once your order is successfully placed, followed by a shipping confirmation with tracking details once your order has shipped.
Shipping Rates & Delivery Times
- We offer standard shipping on all orders. Shipping costs will be calculated at checkout based on your order size and delivery location.
- Domestic Orders (within the U.S.): Estimated delivery time is 5-7 business days after processing.
- International Orders: Shipping times vary by location and can range from 10-20 business days. Customs and duties may also affect delivery time.
Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email. You can track your order’s progress through the carrier’s website.
Shipping Delays
While we do our best to ensure your order arrives on time, occasionally delays can occur due to factors beyond our control, such as weather conditions or postal service backlogs. We appreciate your understanding and patience in these situations.
Lost or Damaged Orders
- Lost Packages: If your package is lost in transit or hasn't arrived within 30 days of the expected delivery date, please contact us so we can assist you.
- Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving it with photos of the damaged items and packaging. We’ll work with you to resolve the issue promptly.
Incorrect Shipping Information
Please double-check your shipping information before completing your order. We cannot be responsible for delays or lost orders due to incorrect or incomplete addresses. If you notice an error, please contact us as soon as possible to make corrections before your order ships.
International Shipping
- Please be aware that international customers are responsible for any customs duties or import taxes that may be applied to their orders. These fees are determined by your local customs office, and we recommend contacting them before placing your order to understand any potential charges.
Returns & Exchanges
For information on returns and exchanges, please refer to our Returns Policy page.
If you have any questions about our shipping policies or need assistance with an order, feel free to reach out.